1. Overview & Policy Scope
At Shipping Container Transport LTD, we take pride in delivering top-tier standard shipping containers, High Cube containers, office containers, reefer units, container pools, and specialized modifications. We believe in clear, fair, and legally compliant transactions.
This Refund and Returns Policy outlines your rights and procedures regarding cancellations, delivery refusals, returns, and refunds. This policy is fully compliant with Google Merchant Center standards, consumer protection laws, and commercial transport guidelines.
2. 30-Day Return Eligibility Criteria
We provide a 30-calendar-day return window starting from the timestamp the shipping container is offloaded and signed for at your specified delivery location.
- The return request must be submitted within 30 days of confirmed delivery.
- The container must be in its delivered condition (free of unauthorized post-delivery cutting, welding, paint alterations, structural damage, or hazardous contamination).
- The container must be empty of all personal or commercial inventory, equipment, and trash before collection.
- Clear vehicular access must be provided for transport tilt-tray or crane recovery vehicles.
3. Return Shipping Costs & Restocking Fees Summary
In accordance with Google Merchant Center transparency requirements, our fees are structured as follows:
| Return Reason | Return Shipping Cost | Restocking Fee | Refund Outcome |
|---|---|---|---|
| Defective / Damaged in Transit (e.g. Water leak, non-functioning reefer motor, off-spec condition) |
FREE ($0.00) Paid by Shipping Container Transport LTD |
$0.00 (No fee) |
100% Full Refund or immediate replacement unit |
| Incorrect Item Delivered (e.g. Standard delivered instead of High Cube) |
FREE ($0.00) Paid by Shipping Container Transport LTD |
$0.00 (No fee) |
100% Full Refund or priority swap |
| Customer Remorse / Change of Mind (e.g. Customer ordered wrong size or no longer needs unit) |
Customer Pays Actual Freight (Quoted transport pickup fee) |
$0.00 (0% Restocking fee) |
Full Container Price Refunded (minus initial & return logistics fees) |
| Order Cancelled Before Dispatch (Standard in-stock container) |
$0.00 (Not applicable) | $0.00 (No fee) |
100% Full Refund within 3 business days |
4. Damaged, Defective or Non-Conforming Items
Every shipping container shipped by Shipping Container Transport LTD is pre-inspected for structural integrity and Wind & Water Tight (WWT) standards. However, if your unit arrives with transit damage or fails specifications:
- Offload Inspection: Inspect the container while the delivery driver is on-site. Check doors, gaskets, roof, and interior flooring.
- Note on Delivery Receipt (BOL): If physical damage is observed, note the defect on the driver’s Bill of Lading / delivery receipt.
- Notify Us Within 48 Hours: Take clear photos/videos of the defect and email them to sales@shippingcontainertransportltd.com with your order number.
- Resolution: We will dispatch an on-site mobile repair technician, issue a partial compensation discount, or schedule a free collection and replacement at zero cost to you.
5. Order Cancellations
Standard Stock Containers: You may cancel any standard 20ft, 40ft, or High Cube container order at any time prior to the transport truck departing our depot for a 100% full refund with zero penalty fees.
Cancellations in Transit: If an order is cancelled while the transport vehicle is already in transit to your site, the buyer will be responsible for the actual carrier mileage costs incurred.
6. Custom & Modified Container Exceptions
Custom-built shipping containers—including bespoke Container Pools, custom-partitioned Office Containers, units with custom wall cutouts/framing, and custom corporate paint finishes—are engineered to approved architectural specs.
- Cancellation During Fabrication: Custom orders cancelled after engineering fabrication or material cutouts have commenced may be subject to material/labor deductions incurred up to the cancellation date.
- Warranty & Guarantee: Custom containers are guaranteed to match the approved engineering blueprint. Any structural failure or specification variance will be rectified at our expense.
7. Refund Method & Processing Timeframes
Once a returned container is collected and returned to our regional depot, our yard inspectors verify the unit within 2 business days.
Refund Method
All refunds are automatically credited back to the original method of payment (Credit/Debit Card, Wire/ACH Transfer, or Business Check).
Processing Window
Refunds are released within 5 to 7 business days. Note that bank posting times may vary depending on your financial institution.
8. Step-by-Step: How to Initiate a Return
Submit Return Request
Email our sales & support team at sales@shippingcontainertransportltd.com with your Order ID, reason for return, and site photos.
Return Authorization (RMA)
Our logistics team evaluates the request within 24 hours and issues an authorized Return Merchandise Notice.
Pickup Scheduling
We coordinate a dedicated tilt-bed truck to collect the unit from your property at a mutually agreed time.
Inspection & Rapid Refund
Upon yard check-in, your full refund is processed immediately to your original payment account.
9. Official Merchant Contact Information
For any questions, return requests, or order inquiries, please reach out directly through our official channels: